FAQ

Have a question or feedback for us? We’ve a number of ways for you to reach out.

Find answers to common questions here, or reach out to us at hello@shophueware.com

General Questions

Hueware is a home hardware brand offering high-quality cabinet pulls, knobs, hinges, and other hardware finished in custom colors using a durable ceramic-based coating. Our pieces are made to complement modern interior design while offering long-lasting performance.

Unlike traditional hardware brands, Hueware allows you to match or contrast hardware with your unique design palette. Our curated color collections reflect current interior design trends, and each piece is hand-finished for a premium look and feel.

Product & Materials

Our hardware is made from high-quality solid brass, then finished with a ceramic-based coating — offering enhanced durability and a sleek, modern aesthetic.

This advanced coating is originally used in high-performance industries like aerospace and defense. It provides superior resistance to wear, corrosion, and abrasion, while allowing for a wide range of custom color finishes that outperform paint and powder coating in both look and longevity.

Color & Customization

Absolutely. You can select from our signature palette or work with us to match a specific paint or brand color (such as Sherwin-Williams or Benjamin Moore). Custom color matching may require an additional fee and lead time.

Yes. Sample swatches can be ordered directly from our website so you can see the finish in your space before committing to a full order.

Ordering & Shipping

Currently, we only ship within the United States. If you're an international buyer or designer, please contact us directly to discuss options.

Yes. Sample swatches can be ordered directly from our website so you can see the finish in your space before committing to a full order.

Rush processing may be available on select items for an additional fee. Please contact us before placing your order if you’re working on a tight timeline.

Returns & Exchanges

We accept returns on unused, non-custom items within 30 days of delivery. Custom color orders and made-to-order products are final sale. See our [Returns & Exchanges page] for full details.

Please contact us within 7 days of delivery with photos of the damage. We’ll make it right with a replacement or refund.

Trade Program

Yes! Our trade program offers exclusive pricing and benefits for interior designers, real estate developers, builders, and architects. [Apply here].

Absolutely. We work on commercial and residential projects of all sizes. Reach out to our team for custom quotes and lead time estimates.

Care & Maintenance

Wipe with a soft cloth and mild soap. Avoid abrasive cleaners, scouring pads, or harsh chemicals, which can damage the finish.

Our ceramic-based coating offers excellent abrasion and scratch resistance, but like all finishes, it can wear over time with heavy use. Proper care will ensure long-lasting beauty.